Selling during the holidays is soooooo much fun! Seriously, if you can not sell a sweater or a candle right now, you may want to consider a career change, right? Oh do the customers want you to solve their shopping problems. Buying holiday gifts is stressful stuff so if you can get your hands on [Continue]

Did I mention fill those floors? The most important key to winning in the last 2 weeks of holiday is to have full salesfloors. The customer will buy what you have if you just put it out for them to shop. The last 10 days before Christmas and the 4 or 5 days after Christmas [Continue]

I know you felt what I felt — THE CUSTOMER IS BACK! The traffic was amazing and swarmed the stores! In addition, many of the customers were in stores earlier than ever before. There was an electric charge in the air as the customers filled shopping bags and carts like I have not seen in [Continue]

The schedule is all set and the team is ready to be deployed. Every staff member has a job to do and a role to play on Black Friday. How about the management team — what the heck should they be doing? Your management team’s assignments will depend on two key factors — hours open [Continue]

Black Friday is the most amazing day of the year for retailers. Exhausting? Well, hell yeah, but exhilirating as well. Your stamina will be tested as your leadership is critical to the success of this day. Let’s make sure you are ready to rock out a record with these tips for success. Prepare like you [Continue]

Are you and your teams ready to STOMP COMP this holiday season? Game on! The season is kicking into gear and it so important that you are ready to maximize this real opportunity to STOMP COMP! Here are some key strategies to implement. These are theTEN ESSENTIAL “GOTTA KNOWS” for all levels of field leadership [Continue]

Gift cards are an incredible vehicle for sales for retailers. Why? They are easy to sell, easy to redeem, a marketing tool, minimal workload, and sometimes 100% profitable as they are not all redeemed. Why then have they been soft during the recession? → Like with everything else, the customer pulled back their spending. → [Continue]

Here it is — the playoff season for retailers. In contrast to sports, the Super Bowl comes early in the playoffs on Black Friday which is the most amazing day of the year if you are a retailer that loves your job. The entire season is full of excitement, enthusiasm, high hopes, frustrations, cheer, exhaustion, [Continue]

“Here come the holiday hires. Here come the holiday hires. Right to your front gate.” But wait! How many? When? Rudolph, help me! I have no idea how many people are needed this holiday season. Do not fear — there’s an app for that, too. Retail Math is back to take the guesswork and mystery [Continue]

So how many cashiers do you need? There’s an app for that! Well, not really, but there is a formula that you can use. You will see in the example that the store is expecting to do $4000 in sales that hour which is approximately 100 transactions. If it takes an average of 2 minutes [Continue]